Privacy Policy

We collect information that you provide directly to us, information collected automatically when you use our Services, and information from third-party sources. Information You Provide: • Account information (name, email, password, phone number) • Educational background and professional experience • Payment and billing information (processed securely via third-party providers) • Communications with us, including support requests and feedback Information Collected Automatically: • Log data (IP address, browser type, pages visited, time spent) • Device information (hardware model, operating system, unique device identifiers) • Location information based on IP address • Cookies and similar tracking technologies We use cookies to improve your experience, personalize content, and analyze usage patterns. You can control cookie preferences through your browser settings.

We use the information we collect to: • Provide, maintain, and improve our Services • Process transactions and send related information • Personalize your learning experience and recommend relevant programs • Send promotional communications (with your consent) • Respond to your comments and questions • Monitor and analyze trends, usage, and activities • Detect, investigate, and prevent fraudulent transactions and abuse • Comply with legal obligations We will never use your information for purposes incompatible with those described in this policy without your explicit consent.

We do not sell, trade, or rent your personal information to third parties. We may share your information with: University & Academic Partners: To facilitate program delivery, certificate issuance, and academic verification. Service Providers: Trusted vendors who help us operate our platform (hosting, payment processing, analytics). These providers are bound by confidentiality obligations. Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, safety, or property of Great Learning or others. Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections. With Your Consent: For any other purpose with your explicit consent.

Depending on your location, you may have the following rights regarding your personal data: • Access: Request a copy of the personal information we hold about you. • Correction: Request correction of inaccurate or incomplete information. • Deletion: Request deletion of your personal information, subject to certain exceptions. • Portability: Receive your data in a structured, machine-readable format. • Opt-out: Unsubscribe from marketing communications at any time. • Restriction: Request restriction of processing in certain circumstances. To exercise these rights, contact us at privacy@greatlearning.in. We will respond within 30 days.

We implement industry-standard security measures to protect your information, including: • TLS/SSL encryption for data in transit • AES-256 encryption for data at rest • Regular security audits and penetration testing • Role-based access controls for internal systems • Two-factor authentication for sensitive operations While we take every precaution, no method of transmission over the Internet is 100% secure. We encourage you to use strong, unique passwords and to notify us immediately of any unauthorized access.

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this policy. Specifically: • Account data is retained for the duration of your account and up to 2 years after deletion. • Transaction records are retained for 7 years for financial and legal compliance. • Log data is retained for up to 90 days. • Certificate records are retained indefinitely for verification purposes. You may request deletion of your account at any time from Account Settings.

Our Services are intended for users 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will take steps to delete it promptly. If you believe your child has provided us with personal information, please contact us at privacy@greatlearning.in.

For any questions, concerns, or requests related to this Privacy Policy or your personal data, contact our Data Protection Officer: Email: privacy@greatlearning.in Address: Data Protection Officer, Great Learning Education Services Pvt. Ltd., 701, 7th Floor, Prestige Meridian II, MG Road, Bangalore – 560001 We take privacy concerns seriously and will respond within 30 days.